Refunds & cancellations

This policy explains your refund and cancellation rights for ThreadCase purchases. One-time purchases — Case Pack and Case Pro — are supplies of digital content and services, and as a consumer you have a 14-day right of withdrawal (derecho de desistimiento) under Spanish consumer law (Real Decreto Legislativo 1/2007) and the EU Consumer Rights Directive 2011/83/EU, counted from the date of purchase. Because these plans give you immediate access to AI processing of the documents you upload, we ask you to confirm at checkout that you want that processing to begin right away

Once AI processing of your documents has begun you acknowledge that, to the extent permitted by law, your 14-day right of withdrawal no longer applies to that purchase (as provided by Article 103 of Real Decreto Legislativo 1/2007); if processing has not yet begun you may withdraw within the 14-day window for a full refund. As a goodwill gesture, if you request a refund within 7 days of a one-time purchase we will grant it, whether or not processing has begun. The Vault plan is a monthly subscription that you can cancel at any time from the Billing page

Cancellation takes effect at the end of the current billing period and your access continues until then; we do not prorate or refund the portion of a billing period that has already started. To request a refund or ask a billing question, email threadcase@dsl4.com from the address on your account. This policy does not affect any statutory consumer rights you may have.